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Clean and Safe

In response to COVID-19, Seven Springs Mountain Resort has instituted a variety of new policies and procedures designed to protect the health and safety of its guests and resort professionals. Seven Springs will continue to comply with all Pennsylvania Department of Health and State mandates regarding closures, health and well-being protocols and following all Center for Disease Control and Prevention (CDC) guidelines regarding cleaning and disinfecting as well as social distancing.

Responsibilities of Seven Springs Mountain Resort Professionals

Guest Experience at the Hotel Front Desk & Lobby

Cleaning & Disinfecting Plan for Hotel Rooms, Cottages & Chalets

Cleaning and disinfecting guidelines established by the CDC will be followed, This includes:

  • All cleaning and disinfecting products used will meet EPA criteria for use against COVID-19.
  • All surfaces will be cleaned using soap and water and then a use of a disinfectant.
  • Enhanced cleaning and disinfecting will be done focused on high-touch areas including doorknobs, light switches, phones, countertops, bathrooms, luggage racks, chairs, furniture, hangers, irons, ironing boards.
  • Disinfectants will be used to meet EPA guidelines.
  • Employees will wear required personal protective equipment and follow safe chemical handling guidelines when using disinfectants.
  • Disinfectants will be applied and allow to sit wet on the surfaces to allow for maximum contact time.
  • Soft services including furniture, drapery and carpeted floors will be vacuumed and disinfectant spray applied.
  • Coffee makers in room are no longer available. Complimentary takeout coffee service will be available upon request from the Front Desk staff or guests will be instructed to go to Highlands Market to purchase coffee.
  • All magazines, clocks, pens, note pads and other high touch items have been removed from all rooms.
  • All extra amenities including pillows, blankets and other items will be removed from the room and available upon request.
  • Guests will be provided with a “Welcome Bag” upon check-in containing shampoo, conditioner, disinfecting wipes and resort guidelines.
  • To minimize employee and guest interaction, requested items to be delivered to the room will be utilizing the “knock and drop” protocol. Additional items requested in rooms will be set by the door and the employee will knock on the door and leave.
  • Remote control devices in hotel rooms will have a disposal plastic cover and will changed after each guest check out.
  • The Fitness Center will remain closed.
  • Housekeeping turn down and daily service will be suspended until further notice to avoid high contact for employees and guests.
  • In room resort information will be available on line and via confirmation email.
  • Hotel Operational Cleaning & Sanitizing plan will be communicated with guest via confirmation email, pre-arrival emails and post-check-in emails and well as posted on Seven Springs website.
  • Should an employee need to enter a guest occupied room, a face covering will be worn.
  • All employees will wear masks and gloves while cleaning each room and washing hands and changing gloves between each guest room.
  • Ongoing communication will be maintained with vendors, distribution partners and suppliers to ensure an uninterrupted supply of cleaning supplies and the necessary PPE.
  • Housekeeping services, including changing all bed linens, will be provided before arrival and after check out only.
  • Occupied rooms will be given a 24 hour “rest period” upon check out to ensure proper cleaning and sanitization .
  • Dirty linen will bagged in the hotel room in color-coded washable cloth laundry bags by type of linen. Bagged linens will then be transferred to laundry bins for transport to the Main Laundry. Dirty linens should not be shaken before bagged or removed from the hotel room before being bagged.
  • Dirty linen will be washed at a high temperature and in accordance with CDC guidelines. After washing, clean linen will be rebagged in clean laundry bags, placed in clean and disinfected laundry bins and returned to the hotel.
  • HVAC Filters will be disinfected
  • Should an employee need to enter a guest occupied cottage or chalet, a face covering will be worn.
  • All employees will wear masks and gloves while cleaning each cottage or chalet and washing hands and changing gloves between each cottage or chalet.
  • Ongoing communication will be maintained with vendors, distribution partners and suppliers to ensure an uninterrupted supply of cleaning supplies and the necessary PPE.
  • Housekeeping services, including changing all bed linens, will be provided before arrival and after check out only.
  • Dirty linen will bagged in the cottage or chalet in color-coded washable cloth laundry bags by type of linen. Bagged linens will then be transferred to laundry bins for transport to the Main Laundry. Dirty linens should not be shaken before bagged or removed from the cottage or chalet before being bagged.
  • Dirty linen will be washed at a high temperature and in accordance with CDC guidelines. After washing, clean linen will be rebagged in clean laundry bags, placed in clean and disinfected laundry bins and returned to the cottage or chalet.

Cleaning & Disinfecting Public Areas

The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk, guest services areas, elevators, door handles, bathrooms, room keys and locks, ATMs, stair handrails and all public areas.

Cleaning and disinfecting guidelines established by the CDC will be followed for all Public Areas. This includes:

Guest Experience When Dining at Seven Springs

Beginning June 5, 2020, all restaurants and bars at Seven Springs Mountain Resort are permitted to provide take-out and dine-in service as long as we adhere to the requirements of the guidance including maximum occupancy limits. These guidelines are based on the recommendations from the Center for Disease Control and Prevention, National Restaurant Association, Food & Drug Administration and ServeSafe.

These restaurants are open: Bavarian Lounge, Tee Top Lounge, Grille at Sporting Clays, Helen’s and the Bavarian Beach Bar.

  • Dine-in service in both indoor and outdoor areas will be reconfigured to allow for maximum occupancy and adequate social distancing requirements of 6 feet.
  • Bar seating will be utilized provided guests are seated and comply with physical social distancing or at least 6 feet. Standing at the bar is not permitted. A maximum of four (4) people with a common relationship may sit together at the bar while adhering to social distancing from other customers.
  • Guests must wear face coverings while entering, exiting or otherwise traveling throughout the restaurant area. Face coverings may be removed while seated.
  • Guests may pay by cash, however credit card transactions are preferred to minimize high-touch situations.
  • Guests will be directed to a host podium and host seated. Reservations will not be taken in any food outlet, except Helen’s
  • Guests checks will be presented to the guest without the check presenter. A pen will also be presented with the check. Pens will be wiped with a disinfecting wipe after each use.
  • Hand sanitizer will be available at entrance areas and other strategic locations throughout the resort.
  • All areas non-essential to preparation, service and consumption of food that promote congregation will be closed, including dance floors and touch-tone music. Live music will be scheduled, however dancing is not permitted.
  • Where menus are used, they will either be disposable single-use or plastic/laminated and will be cleaned and disinfected after each use.
  • Tables and chairs will be cleaned and disinfected after each use.
  • All other high-touch areas, including door handles, counters, light switches will be cleaned and disinfected frequently.
  • All condiments will be served in single use containers.
  • Staff members will begin each shift by sanitizing all surfaces, sinks, door handles, floors and utensils before beginning food preparation.
  • Color-coded buckets will be used to clean and sanitize. Buckets and clean towels will be available for each shift and will be easily accessible and changed according to the directions on the sanitizing packaging, no less that every three hours or at the beginning of each shift change. Sanitizing products used will meet EPA criteria for use against COVID-19 and other food borne illness or viruses.
  • Employees will limit sharing utensils and sanitize work surfaces after use, a disruption in use, after an exposure event (such as coughing, sneezing, or eating) or when instructed by a supervisor.
  • Employees will maintain hand sanitation and care at all times. Including, safe glove usage and not touching ready to eat food with bare hands.
  • Fruits and vegetables will be rinsed separately in a sanitized sink before being prepared.
  • Cutting surfaces will be sanitized hourly and cutting boards will be washed as often as possible.
  • Dirty rags, aprons and mop heads will be placed in a laundry bag/bin designed for soiled linens. Full laundry bags will be taken to the laundry at the end of each shift. Items will be laundered at high temperature according to CDC guidelines.
  • Food handling and storage will follow Health Department, State and Federal guidelines.
  • Utensils used by staff or guests will be changed every hour and replaced with newly clean, sanitized utensils.
  • No bare-hand contact with ready-to-eat foods. Gloves must be changed every hour to follow hand washing hourly compliance. Gloves must be changed when touching a contaminated surface/person or co-worker. Gloves should never be used in place of hand washing and must be removed properly to avoid contamination.
  • Staff members will close each shift by sanitizing all surfaces, door handles, floors, utensils, and high touch areas at the end of the day or the end of each shift.

Golf Course Operating Information

As the State of Pennsylvania has made the decision to allow golf courses to open, Pro Dave “Ears” Flockvich and team have put together a comprehensive plan to make your round safe, fun and enjoyable.

A tee time must be made in advance! To schedule a tee time, please call 800-452-2223. We have put many new guidelines in place for your safety. If you plan to play with us, please be sure to read the information regarding our golf guidelines and cleaning and disinfecting plan on our Golf Page.

Sporting Clays Operating Information

We are very excited to offer Sporting Clays to our guests. Mike Mohr and team have put together a comprehensive plan to make your sporting clays experience safe, fun and enjoyable.

A shooting time must be made in advance! To schedule a shoot time, please call 800-452-2223, ext. 7899. We have put many new guidelines in place for your safety. If you plan to shoot with us, please be sure to read the information regarding our sporting clays guidelines and cleaning and disinfecting plan on our Sporting Clays Page.

Bavarian Beach Outdoor Pool Operating Information

As Somerset County has entered the “Green Phase” Seven Springs Mountain Resort will open the Bavarian Beach Outdoor Pool on Friday, June 12,2020. Our team has put together a comprehensive plan to make your day poolside safe, fun and enjoyable.

  • The outdoor pool will be open to hotel guests as well as the public. A fee of $11.66 (includes tax) per person will be charged to non-hotel guests to use the pool.
  • Guests should check in with the attendant upon entering the pool area and pay the pool fee if a non-hotel guest.
  • Maximum pool area occupancy is 100 people based on social distancing guidelines.
  • Furniture on the pool deck will be strategically placed to ensure individuals can remain at least 6 feet apart from those they don’t live with.
  • To allow for adequate social distancing when entering and exiting the pool, the gate adjacent to the indoor pool will be used as the “Entrance” gate. The gate adjacent to the Hotel will be designated as the “Exit” gate.
  • Exceptions to social distancing guidelines include:
    • Anyone rescuing a distress swimmer
    • Providing first aid
    • Performing CPR
    • Individuals in the process of evacuating the facility due to an emergency.
  • The indoor pool is currently closed for renovations.
  • Restroom facilities are available at the indoor pool. Please follow the directional signs.
  • Guests use of face coverings are encouraged as feasible, especially when physical distancing is difficult. Face coverings should not be worn while in the water.
  • Guests are encouraged to practice frequent hand washing and to cover their coughs and sneezes.
  • A hand sanitizing station will be placed at the outdoor pool for easy access.
  • Trash can lids will be removed to enable no-touch access.
  • The Bavarian Beach Bar will be open.
  • Pool towels will be available.
  • Soiled pool towels will be placed in a bagged receptacle. Soiled towels should not be handled, shaken or rebagged. Bagged soiled towels will be transported to the Main Laundry for washing.
  • Frequent cleaning and disinfecting will occur to frequently touched surfaces.

Trillium Spa Operating Information

We are very excited to begin offering services at the Trillium Spa and we know that you are ready for a day of rest and relaxation. We have put together a comprehensive plan to make your Trillium Spa experience safe and enjoyable.

Spa reservations must be made in advance! To schedule an appointment, please call 800-452-2223, ext. 7123. We have put many new guidelines in place for your safety. If you plan to visit us, please be sure to read the information regarding our Trillium Spa guidelines and cleaning and disinfecting plan on our Trillium Spa Page.