In response to COVID-19, Seven Springs Mountain Resort has instituted a variety of new policies and procedures designed to protect the health and safety of its guests and resort professionals. Seven Springs will continue to comply with all Pennsylvania Department of Health and State mandates regarding closures, health and well-being protocols and following all Center for Disease Control and Prevention (CDC) guidelines regarding cleaning and disinfecting as well as social distancing.
Face Masks are Required!
As mandated by the State of Pennsylvania, anyone entering the Resort is required to wear a face covering or mask at all times. Masks will be available to guests upon request. Masks do not need to be worn outside if you are able to maintain proper social distancing.
Responsibilities of Seven Springs Mountain Resort Professionals
Frequent hand washing.
Maintain social distancing of at least 6 feet.
Wear face covering while at work.
Complete COVID-19 training for cleaning and disinfecting facilities.
Do not come to work if you are sick or experiencing symptoms of COVID-19.
Guest Experience at the Hotel Front Desk & Lobby
Hotel Guests will enter the Resort through the Hotel Lobby doors which are automated to eliminate touch points.
Proper markings are in place on the floor at the Hotel Front Desk to maintain proper social distancing.
Front Desk employees will use separate work stations to eliminate shared spaces and equipment.
Maximum of 3 employees at the Front Desk check in area.
As mandated by the State of Pennsylvania, anyone entering the Resort is required to wear a face covering or mask at all times. Masks will be available to guests upon request.
Credit card swipe stations are placed in front of each Front Desk check in station to eliminate touch points.
Plexiglas shields are installed at the front desk to create barrier between guest and front desk employee.
Check out folios are eliminated under room doors and will be emailed upon request.
Furniture layouts in the Hotel Lobby will be arranged to allow for adequate social distancing.
Hand sanitizer will be available in the Hotel Lobby, Center Lobby, elevator lobbies and other strategic locations throughout the resort.
Each guest will receive at the time of check-in, a COVID-19 awareness card outlining our policies and procedures to address employee and guest safety.
Occupancy recommendations are posted for guests sharing an elevator. When feasible, guest are asked to share elevators only with their travel companions.
Services elevators will be designated for Employee Use Only.
Cleaning & Disinfecting Plan for Hotel Rooms, Cottages & Chalets
Cleaning and disinfecting guidelines established by the CDC will be followed, This includes:
All cleaning and disinfecting products used will meet EPA criteria for use against COVID-19.
All surfaces will be cleaned using soap and water and then a use of a disinfectant.
Enhanced cleaning and disinfecting will be done focused on high-touch areas including doorknobs, light switches, phones, countertops, bathrooms, luggage racks, chairs, furniture, hangers, irons, ironing boards.
Disinfectants will be used to meet EPA guidelines.
Employees will wear required personal protective equipment and follow safe chemical handling guidelines when using disinfectants.
Disinfectants will be applied and allow to sit wet on the surfaces to allow for maximum contact time.
Soft services including furniture, drapery and carpeted floors will be vacuumed and disinfectant spray applied.
Coffee makers in room are no longer available. Complimentary takeout coffee service will be available upon request from the Front Desk staff or guests will be instructed to go to Highlands Market to purchase coffee.
All magazines, clocks, pens, note pads and other high touch items have been removed from all rooms.
All extra amenities including pillows, blankets and other items will be removed from the room and available upon request.
Guests will be provided with a “Welcome Bag” upon check-in containing shampoo, conditioner, disinfecting wipes and resort guidelines.
To minimize employee and guest interaction, requested items to be delivered to the room will be utilizing the “knock and drop” protocol. Additional items requested in rooms will be set by the door and the employee will knock on the door and leave.
Remote control devices in hotel rooms will have a disposal plastic cover and will changed after each guest check out.
The Fitness Center will remain closed.
Housekeeping turn down and daily service will be suspended until further notice to avoid high contact for employees and guests.
In room resort information will be available on line and via confirmation email.
Hotel Operational Cleaning & Sanitizing plan will be communicated with guest via confirmation email, pre-arrival emails and post-check-in emails and well as posted on Seven Springs website.
Should an employee need to enter a guest occupied room, a face covering will be worn.
All employees will wear masks and gloves while cleaning each room and washing hands and changing gloves between each guest room.
Ongoing communication will be maintained with vendors, distribution partners and suppliers to ensure an uninterrupted supply of cleaning supplies and the necessary PPE.
Housekeeping services, including changing all bed linens, will be provided before arrival and after check out only.
Dirty linen will bagged in the hotel room in color-coded washable cloth laundry bags by type of linen. Bagged linens will then be transferred to laundry bins for transport to the Main Laundry. Dirty linens should not be shaken before bagged or removed from the hotel room before being bagged.
Dirty linen will be washed at a high temperature and in accordance with CDC guidelines. After washing, clean linen will be rebagged in clean laundry bags, placed in clean and disinfected laundry bins and returned to the hotel.
HVAC Filters will be disinfected
Should an employee need to enter a guest occupied cottage or chalet, a face covering will be worn.
All employees will wear masks and gloves while cleaning each cottage or chalet and washing hands and changing gloves between each cottage or chalet.
Ongoing communication will be maintained with vendors, distribution partners and suppliers to ensure an uninterrupted supply of cleaning supplies and the necessary PPE.
Housekeeping services, including changing all bed linens, will be provided before arrival and after check out only.
Dirty linen will bagged in the cottage or chalet in color-coded washable cloth laundry bags by type of linen. Bagged linens will then be transferred to laundry bins for transport to the Main Laundry. Dirty linens should not be shaken before bagged or removed from the cottage or chalet before being bagged.
Dirty linen will be washed at a high temperature and in accordance with CDC guidelines. After washing, clean linen will be rebagged in clean laundry bags, placed in clean and disinfected laundry bins and returned to the cottage or chalet.
Cleaning & Disinfecting Public Areas
The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk, guest services areas, elevators, door handles, bathrooms, room keys and locks, ATMs, stair handrails and all public areas.
Cleaning and disinfecting guidelines established by the CDC will be followed for all Public Areas. This includes:
All surfaces will be cleaned using soap and water and then a use of a disinfectant.
Enhanced cleaning and disinfecting will be done focused on high-touch areas including doorknobs, light switches, phones, countertops, bathrooms, luggage racks, chairs, furniture, hangers, irons, ironing boards
Disinfectants will be used to meet EPA guidelines.
Employees will wear required personal protective equipment and follow safe chemical handling guidelines when using disinfectants.
Disinfectants will be applied and allow to sit wet on the surfaces to allow for maximum contact time.
Soft services including furniture, drapery and carpeted floors will be vacuumed and disinfectant spray applied
Guest Experience When Dining at Seven Springs
Beginning June 5, 2020, all restaurants and bars at Seven Springs Mountain Resort are permitted to provide take-out and dine-in service as long as we adhere to the requirements of the guidance including maximum occupancy limits. These guidelines are based on the recommendations from the Center for Disease Control and Prevention, National Restaurant Association, Food & Drug Administration and ServeSafe.
Dine-in service in both indoor and outdoor areas will be reconfigured to allow for maximum occupancy and adequate social distancing requirements of 6 feet.
Bar seating will be utilized provided guests are seated and comply with physical social distancing or at least 6 feet. Standing at the bar is not permitted. A maximum of four (4) people with a common relationship may sit together at the bar while adhering to social distancing from other customers.
Guests must wear face coverings while entering, exiting or otherwise traveling throughout the restaurant area. Face coverings may be removed while seated.
Guests may pay by cash, however credit card transactions are preferred to minimize high-touch situations.
Guests will be directed to a host podium and host seated. Reservations will not be taken in any food outlet, except Helen’s
Guests checks will be presented to the guest without the check presenter. A pen will also be presented with the check. Pens will be wiped with a disinfecting wipe after each use.
Hand sanitizer will be available at entrance areas and other strategic locations throughout the resort.
All areas non-essential to preparation, service and consumption of food that promote congregation will be closed, including dance floors and touch-tone music. Live music will be scheduled, however dancing is not permitted.
Where menus are used, they will either be disposable single-use or plastic/laminated and will be cleaned and disinfected after each use.
Tables and chairs will be cleaned and disinfected after each use.
All other high-touch areas, including door handles, counters, light switches will be cleaned and disinfected frequently.
All condiments will be served in single use containers.
Staff members will begin each shift by sanitizing all surfaces, sinks, door handles, floors and utensils before beginning food preparation.
Color-coded buckets will be used to clean and sanitize. Buckets and clean towels will be available for each shift and will be easily accessible and changed according to the directions on the sanitizing packaging, no less that every three hours or at the beginning of each shift change. Sanitizing products used will meet EPA criteria for use against COVID-19 and other food borne illness or viruses.
Employees will limit sharing utensils and sanitize work surfaces after use, a disruption in use, after an exposure event (such as coughing, sneezing, or eating) or when instructed by a supervisor.
Employees will maintain hand sanitation and care at all times. Including, safe glove usage and not touching ready to eat food with bare hands.
Fruits and vegetables will be rinsed separately in a sanitized sink before being prepared.
Cutting surfaces will be sanitized hourly and cutting boards will be washed as often as possible.
Dirty rags, aprons and mop heads will be placed in a laundry bag/bin designed for soiled linens. Full laundry bags will be taken to the laundry at the end of each shift. Items will be laundered at high temperature according to CDC guidelines.
Food handling and storage will follow Health Department, State and Federal guidelines.
Utensils used by staff or guests will be changed every hour and replaced with newly clean, sanitized utensils.
No bare-hand contact with ready-to-eat foods. Gloves must be changed every hour to follow hand washing hourly compliance. Gloves must be changed when touching a contaminated surface/person or co-worker. Gloves should never be used in place of hand washing and must be removed properly to avoid contamination.
Staff members will close each shift by sanitizing all surfaces, door handles, floors, utensils, and high touch areas at the end of the day or the end of each shift.
Golf Course Operating Information
As the State of Pennsylvania has made the decision to allow golf courses to open, Pro Dave “Ears” Flockvich and team have put together a comprehensive plan to make your round safe, fun and enjoyable.
A tee time must be made in advance! To schedule a tee time, please call 800-452-2223. We have put many new guidelines in place for your safety. If you plan to play with us, please be sure to read the information regarding our golf guidelines and cleaning and disinfecting plan on our Golf Page.
Sporting Clays Operating Information
We are very excited to offer Sporting Clays to our guests. Mike Mohr and team have put together a comprehensive plan to make your sporting clays experience safe, fun and enjoyable.
A shooting time must be made in advance! To schedule a shoot time, please call 800-452-2223, ext. 7899. We have put many new guidelines in place for your safety. If you plan to shoot with us, please be sure to read the information regarding our sporting clays guidelines and cleaning and disinfecting plan on our Sporting Clays Page.
Bavarian Beach Outdoor Pool Operating Information
As Somerset County has entered the “Green Phase” Seven Springs Mountain Resort will open the Bavarian Beach Outdoor Pool on Friday, June 12,2020. Our team has put together a comprehensive plan to make your day poolside safe, fun and enjoyable.
The outdoor pool will be open to hotel guests as well as the public. A fee of $11.66 (includes tax) per person will be charged to non-hotel guests to use the pool.
Guests should check in with the attendant upon entering the pool area and pay the pool fee if a non-hotel guest.
Maximum pool area occupancy is 100 people based on social distancing guidelines.
Furniture on the pool deck will be strategically placed to ensure individuals can remain at least 6 feet apart from those they don’t live with.
To allow for adequate social distancing when entering and exiting the pool, the gate adjacent to the indoor pool will be used as the “Entrance” gate. The gate adjacent to the Hotel will be designated as the “Exit” gate.
Exceptions to social distancing guidelines include:
Anyone rescuing a distress swimmer
Providing first aid
Performing CPR
Individuals in the process of evacuating the facility due to an emergency.
Restroom facilities are available at the indoor pool. Please follow the directional signs.
Guests use of face coverings are required, especially when physical distancing is difficult. Face coverings should not be worn while in the water.
Guests are encouraged to practice frequent hand washing and to cover their coughs and sneezes.
A hand sanitizing station will be placed at the outdoor pool for easy access.
Trash can lids will be removed to enable no-touch access.
The Bavarian Beach Bar will be open.
Pool towels will be available.
Soiled pool towels will be placed in a bagged receptacle. Soiled towels should not be handled, shaken or rebagged. Bagged soiled towels will be transported to the Main Laundry for washing.
Frequent cleaning and disinfecting will occur to frequently touched surfaces.
Trillium Spa Operating Information
We are very excited to begin offering services at the Trillium Spa and we know that you are ready for a day of rest and relaxation. We have put together a comprehensive plan to make your Trillium Spa experience safe and enjoyable.
Spa reservations must be made in advance! To schedule an appointment, please call 800-452-2223, ext. 7123. We have put many new guidelines in place for your safety. If you plan to visit us, please be sure to read the information regarding our Trillium Spa guidelines and cleaning and disinfecting plan on our Trillium Spa Page.
Summer Adventures Operating Information
Seven Springs Mountain Resort will operate outdoor recreation adventures based on recommendations from the PA Department of Health. Our team has put together a comprehensive plan to make your day on the mountain safe, fun and enjoyable.
Operational Considerations
The Adventure Center in the Ski Lodge, Summer Tubing Lodge and Tahoe Lodge will be used for Summer Adventures.
Guests entering the Summer Adventure areas will be required to wear mask
The Adventure Center occupancy will limited to maintain social distancing, paying particular attention to the entrance/cashier locations on high volume days. Staff will be in position at the entrance areas to monitor guests entering and leaving.
Rest rooms will be available in the Ski Lodge, lower level of Tahoe Lodge and at Summer Tubing.
Hand sanitizer will be available in the Summer Adventure areas.
Payment in the form of credit cards is preferred, but cash is accepted.
Proper social distancing will be place by one family group per black carpet spaced 6 feet apart at the top/bottom of the chairlift/tubing carpet.
Cortina Lift will be utilized but must be single occupant only unless occupants are from the same household. Up to 4 riders will be permitted, as long as they are from the same household.
Guests will be asked to leave the facility after the conclusion of their rides. Guests will be asked not to congregate in groups at any time.
Cleaning & Disinfecting
Equipment will be cleaned and disinfected after each use paying particular attention to high-touch areas.
Alpine Slide Sleds, Tubes, Segways, Rental bikes and climbing harnesses will be cleaned and sanitized after each use. Cleaning procedures will include use of a cleaning solution and disinfect that meets EPA guidelines to kill COVID-19.
All other high-touch areas at the Adventure Center Areas (door handles, light switches, bathrooms and counters) will be cleaned and disinfected on a regular basis.
Operational Considerations
The Stables will be open for trail rides and pony rides only.
Rides will be scheduled by reservation only. Reservations can be made by calling the Call Center at 866-437-1300 or Ext 7997
Each trail ride will accommodate a maximum or 4 guests with 2 guides and will be limited to individuals who have traveled together
The interior check in area will limited to a maximum occupancy of 10 people
After the competition of the ride, guests will be asked to immediately leave the stable area and not to congregate with participants arriving for the next ride.
Guests use of face coverings is required per the PA State mandates.
Guests will be encouraged to practice frequent hand washing or use of hand sanitizer.
Hand sanitizer is placed in the check in area.
Cleaning & Disinfecting
All bridles, saddles, reins and other horse tack will be cleaned and sanitized after each ride.
Helmets will be cleaned and sanitized after each use.
Cleaning and disinfecting guidelines established by the CDC will be followed, This includes:
All cleaning and disinfecting products used will meet EPA criteria for use against COVID-19.All surfaces will be cleaned using soap and water and then a use of a disinfectant.
Disinfectants will be applied and allow to sit wet on the surfaces to allow for maximum contact time.
Retail Shop Operating Information
The Signature by Seven Spring retail shop is now open! Located on the Fourth level of the main lodge, Signature by Seven Springs features a wide array of men’s, women’s, and children’s apparel, products and gear from all of your favorite brands, novelty items, artwork and Seven Springs branded items are also available.
Operational Considerations
Plexiglas barriers are installed at the guest point of sale location, hand sanitizer and disinfecting wipes are available for guest use upon entry.
Payment in the form of cash or credit card will be accepted, although credit card it encouraged to limit employee/guest interaction.
Hand sanitizer and disinfecting wipes are available for guest use
Interior space has been modified to allow for adequate social distancing.
Guests or employees entering the Shops will be required to wear a face covering or mask.
Occupancy in the shop at any one time will be limited to 36 people..
Cleaning & Disinfecting
High-touch areas will be cleaned and disinfected regularly
Doors will be left open during operating hours to avoid guests need to use the handles.
All other high-touch areas at the Shop (writing utensils, door handles, light switches, counters) will be cleaned and disinfected on a regular basis.