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Clean and Safe

In response to COVID-19, Seven Springs Mountain Resort has instituted a variety of new policies and procedures designed to protect the health and safety of its guests and resort professionals. Seven Springs will continue to comply with all Pennsylvania Department of Health and State mandates regarding closures, health and well-being protocols and following all Center for Disease Control and Prevention (CDC) guidelines regarding cleaning and disinfecting as well as social distancing.

Updated 5/13/21

Face Masks at Seven Springs Mountain Resort

Consistent with the guidelines presented by the Centers for Disease Control and Prevention and Pennsylvania Department of Health regarding masking requirements, Seven Springs and Hidden Valley Resorts are relaxing mask policies.

Effective immediately, the resorts no longer require guests who have been fully vaccinated against COVID-19 to wear a face mask. Guests who are not yet fully vaccinated against COVID- 19 must continue to wear a face mask while at the resorts, as required by the Pennsylvania Department of Health.

Responsibilities of Seven Springs Mountain Resort Professionals

Guest Experience at the Hotel Front Desk & Lobby

Cleaning & Disinfecting Plan for Hotel Rooms, Cottages & Chalets

Cleaning and disinfecting guidelines established by the CDC will be followed, This includes:

  • All cleaning and disinfecting products used will meet EPA criteria for use against COVID-19.
  • All surfaces will be cleaned using soap and water and then a use of a disinfectant.
  • Enhanced cleaning and disinfecting will be done focused on high-touch areas including doorknobs, light switches, phones, countertops, bathrooms, luggage racks, chairs, furniture, hangers, irons, ironing boards.
  • Disinfectants will be used to meet EPA guidelines.
  • Employees will wear required personal protective equipment and follow safe chemical handling guidelines when using disinfectants.
  • Disinfectants will be applied and allow to sit wet on the surfaces to allow for maximum contact time.
  • Soft services including furniture, drapery and carpeted floors will be vacuumed and disinfectant spray applied.
  • Coffee makers in room are no longer available. Complimentary takeout coffee service will be available upon request from the Front Desk staff or guests will be instructed to go to Highlands Market to purchase coffee.
  • All magazines, clocks, pens, note pads and other high touch items have been removed from all rooms.
  • All extra amenities including pillows, blankets and other items will be removed from the room and available upon request.
  • Guests will be provided with a “Welcome Bag” upon check-in containing shampoo, conditioner, disinfecting wipes and resort guidelines.
  • To minimize employee and guest interaction, requested items to be delivered to the room will be utilizing the “knock and drop” protocol. Additional items requested in rooms will be set by the door and the employee will knock on the door and leave.
  • Remote control devices in hotel rooms will have a disposal plastic cover and will changed after each guest check out.
  • The Fitness Center will remain closed.
  • Housekeeping turn down and daily service will be suspended until further notice to avoid high contact for employees and guests.
  • In room resort information will be available on line and via confirmation email.
  • Hotel Operational Cleaning & Sanitizing plan will be communicated with guest via confirmation email, pre-arrival emails and post-check-in emails and well as posted on Seven Springs website.
  • Should an employee need to enter a guest occupied room, a face covering will be worn.
  • All employees will wear masks and gloves while cleaning each room and washing hands and changing gloves between each guest room.
  • Ongoing communication will be maintained with vendors, distribution partners and suppliers to ensure an uninterrupted supply of cleaning supplies and the necessary PPE.
  • Housekeeping services, including changing all bed linens, will be provided before arrival and after check out only.
  • Dirty linen will bagged in the hotel room in color-coded washable cloth laundry bags by type of linen. Bagged linens will then be transferred to laundry bins for transport to the Main Laundry. Dirty linens should not be shaken before bagged or removed from the hotel room before being bagged.
  • Dirty linen will be washed at a high temperature and in accordance with CDC guidelines. After washing, clean linen will be rebagged in clean laundry bags, placed in clean and disinfected laundry bins and returned to the hotel.
  • HVAC Filters will be disinfected
  • Should an employee need to enter a guest occupied cottage or chalet, a face covering will be worn.
  • All employees will wear masks and gloves while cleaning each cottage or chalet and washing hands and changing gloves between each cottage or chalet.
  • Ongoing communication will be maintained with vendors, distribution partners and suppliers to ensure an uninterrupted supply of cleaning supplies and the necessary PPE.
  • Housekeeping services, including changing all bed linens, will be provided before arrival and after check out only.
  • Dirty linen will bagged in the cottage or chalet in color-coded washable cloth laundry bags by type of linen. Bagged linens will then be transferred to laundry bins for transport to the Main Laundry. Dirty linens should not be shaken before bagged or removed from the cottage or chalet before being bagged.
  • Dirty linen will be washed at a high temperature and in accordance with CDC guidelines. After washing, clean linen will be rebagged in clean laundry bags, placed in clean and disinfected laundry bins and returned to the cottage or chalet.

Cleaning & Disinfecting Public Areas

The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk, guest services areas, elevators, door handles, bathrooms, room keys and locks, ATMs, stair handrails and all public areas.

Cleaning and disinfecting guidelines established by the CDC will be followed for all Public Areas. This includes:

Guest Experience When Dining at Seven Springs

These guidelines are based on the recommendations from the Center for Disease Control and Prevention, National Restaurant Association, Food & Drug Administration and ServeSafe.

  • Guests may pay by cash, however credit card transactions are preferred to minimize high-touch situations.
  • Guests checks will be presented to the guest without the check presenter. A pen will also be presented with the check. Pens will be wiped with a disinfecting wipe after each use.
  • Hand sanitizer will be available at entrance areas and other strategic locations throughout the resort.
  • All areas non-essential to preparation, service and consumption of food that promote congregation will be closed, including dance floors and touch-tone music. Live music may be scheduled, however dancing is not permitted.
  • Where menus are used, they will either be disposable single-use or plastic/laminated and will be cleaned and disinfected after each use.
  • Tables and chairs will be cleaned and disinfected after each use.
  • All other high-touch areas, including door handles, counters, light switches will be cleaned and disinfected frequently.
  • All condiments will be served in single use containers.
  • Staff members will begin each shift by sanitizing all surfaces, sinks, door handles, floors and utensils before beginning food preparation.
  • Color-coded buckets will be used to clean and sanitize. Buckets and clean towels will be available for each shift and will be easily accessible and changed according to the directions on the sanitizing packaging, no less that every three hours or at the beginning of each shift change. Sanitizing products used will meet EPA criteria for use against COVID-19 and other food borne illness or viruses.
  • Employees will limit sharing utensils and sanitize work surfaces after use, a disruption in use, after an exposure event (such as coughing, sneezing, or eating) or when instructed by a supervisor.
  • Employees will maintain hand sanitation and care at all times. Including, safe glove usage and not touching ready to eat food with bare hands.
  • Fruits and vegetables will be rinsed separately in a sanitized sink before being prepared.
  • Cutting surfaces will be sanitized hourly and cutting boards will be washed as often as possible.
  • Dirty rags, aprons and mop heads will be placed in a laundry bag/bin designed for soiled linens. Full laundry bags will be taken to the laundry at the end of each shift. Items will be laundered at high temperature according to CDC guidelines.
  • Food handling and storage will follow Health Department, State and Federal guidelines.
  • Utensils used by staff or guests will be changed every hour and replaced with newly clean, sanitized utensils.
  • No bare-hand contact with ready-to-eat foods. Gloves must be changed every hour to follow hand washing hourly compliance. Gloves must be changed when touching a contaminated surface/person or co-worker. Gloves should never be used in place of hand washing and must be removed properly to avoid contamination.
  • Staff members will close each shift by sanitizing all surfaces, door handles, floors, utensils, and high touch areas at the end of the day or the end of each shift.

Sporting Clays Operating Information

We are very excited to offer Sporting Clays to our guests. Mike Mohr and team have put together a comprehensive plan to make your sporting clays experience safe, fun and enjoyable.

A shooting time must be made in advance! To schedule a shoot time, please call 800-452-2223, ext. 7899. We have put many new guidelines in place for your safety. If you plan to shoot with us, please be sure to read the information regarding our sporting clays guidelines and cleaning and disinfecting plan on our Sporting Clays Page.

Trillium Spa Operating Information

We are very excited to begin offering services at the Trillium Spa and we know that you are ready for a day of rest and relaxation. We have put together a comprehensive plan to make your Trillium Spa experience safe and enjoyable.

Spa reservations must be made in advance! To schedule an appointment, please call 800-452-2223, ext. 7123. We have put many new guidelines in place for your safety. If you plan to visit us, please be sure to read the information regarding our Trillium Spa guidelines and cleaning and disinfecting plan on our Trillium Spa Page.

Retail Shop Operating Information

The Signature by Seven Spring retail shop is now open! Located on the Fourth level of the main lodge, Signature by Seven Springs features a wide array of men’s, women’s, and children’s apparel, products and gear from all of your favorite brands, novelty items, artwork and Seven Springs branded items are also available.

Operational Considerations

  • Plexiglas barriers are installed at the guest point of sale location, hand sanitizer and disinfecting wipes are available for guest use upon entry.
  • Payment in the form of cash or credit card will be accepted, although credit card it encouraged to limit employee/guest interaction.
  • Hand sanitizer and disinfecting wipes are available for guest use
  • Interior space has been modified to allow for adequate social distancing.
  • Guests or employees entering the Shops will be required to wear a face covering or mask.
  • Occupancy in the shop at any one time will be limited to 36 people..

Cleaning & Disinfecting

  • High-touch areas will be cleaned and disinfected regularly
  • Doors will be left open during operating hours to avoid guests need to use the handles.
  • All other high-touch areas at the Shop (writing utensils, door handles, light switches, counters) will be cleaned and disinfected on a regular basis.