Updated 12/11/20
Face Masks are Required!
As mandated by the State of Pennsylvania, anyone entering the Resort is required to wear a face covering or mask at all times. Masks will be available to guests upon request.
Strengthened Masking Order
On Tuesday, November 17, the Wolf Administration has identified new mitigation efforts for Covid-19. Secretary of Health, Dr. Rachel Levine strengthens the initial mask order from April 15 with these inclusions.
- Masks are required to be worn indoors and outdoors if you are away from your home.
- When outdoors, a mask must be worn if you are not able to remain physically distant (at least 6 feet away) from someone not in your household the entire time you are outdoors.
- When indoors, masks will now be required even if you are physically distant from members not in your household. This means that even if you are able to be 6 feet apart, you will need to wear a mask while inside if with people other than members of your household.
- This order applies to every indoor facility, including homes, retail establishments, gyms, doctors’ offices, public transportation, and anywhere food is prepared, packaged or served.
Traveler Testing
Dr. Levine issued an order requiring anyone who visits from another state to have a negative COVID-19 test within 72 hours prior to entering the commonwealth. If someone cannot get a test or chooses not to, they must quarantine for 14 days upon arrival in Pennsylvania.
Pennsylvanians visiting other states are required to have a negative COVID-19 test within 72 hours prior to their return to the commonwealth or to quarantine for 14 days upon return to Pennsylvania.
This order, which takes effect on Friday, November 20, does not apply to people who commute to and from another state for work or medical treatment.
Responsibilities of Seven Springs Mountain Resort Professionals
- Frequent hand washing.
- Maintain social distancing of at least 6 feet.
- Wear face covering while at work.
- Complete COVID-19 training for cleaning and disinfecting facilities.
- Do not come to work if you are sick or experiencing symptoms of COVID-19.
Guest Experience at the Hotel Front Desk & Lobby
- Hotel Guests will enter the Resort through the Hotel Lobby doors which are automated to eliminate touch points.
- Proper markings are in place on the floor at the Hotel Front Desk to maintain proper social distancing.
- Front Desk employees will use separate work stations to eliminate shared spaces and equipment.
- Maximum of 3 employees at the Front Desk check in area.
- As mandated by the State of Pennsylvania, anyone entering the Resort is required to wear a face covering or mask at all times. Masks will be available to guests upon request.
- Credit card swipe stations are placed in front of each Front Desk check in station to eliminate touch points.
- Plexiglas shields are installed at the front desk to create barrier between guest and front desk employee.
- Check out folios are eliminated under room doors and will be emailed upon request.
- Furniture layouts in the Hotel Lobby will be arranged to allow for adequate social distancing.
- Hand sanitizer will be available in the Hotel Lobby, Center Lobby, elevator lobbies and other strategic locations throughout the resort.
- Each guest will receive at the time of check-in, a COVID-19 awareness card outlining our policies and procedures to address employee and guest safety.
- Occupancy recommendations are posted for guests sharing an elevator. When feasible, guest are asked to share elevators only with their travel companions.
- Services elevators will be designated for Employee Use Only.
Cleaning & Disinfecting Plan for Hotel Rooms, Cottages & Chalets
Cleaning and disinfecting guidelines established by the CDC will be followed, This includes:
- All cleaning and disinfecting products used will meet EPA criteria for use against COVID-19.
- All surfaces will be cleaned using soap and water and then a use of a disinfectant.
- Enhanced cleaning and disinfecting will be done focused on high-touch areas including doorknobs, light switches, phones, countertops, bathrooms, luggage racks, chairs, furniture, hangers, irons, ironing boards.
- Disinfectants will be used to meet EPA guidelines.
- Employees will wear required personal protective equipment and follow safe chemical handling guidelines when using disinfectants.
- Disinfectants will be applied and allow to sit wet on the surfaces to allow for maximum contact time.
- Soft services including furniture, drapery and carpeted floors will be vacuumed and disinfectant spray applied.
Cleaning & Disinfecting Public Areas
The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk, guest services areas, elevators, door handles, bathrooms, room keys and locks, ATMs, stair handrails and all public areas.
Cleaning and disinfecting guidelines established by the CDC will be followed for all Public Areas. This includes:
- All surfaces will be cleaned using soap and water and then a use of a disinfectant.
- Enhanced cleaning and disinfecting will be done focused on high-touch areas including doorknobs, light switches, phones, countertops, bathrooms, luggage racks, chairs, furniture, hangers, irons, ironing boards
- Disinfectants will be used to meet EPA guidelines.
- Employees will wear required personal protective equipment and follow safe chemical handling guidelines when using disinfectants.
- Disinfectants will be applied and allow to sit wet on the surfaces to allow for maximum contact time.
- Soft services including furniture, drapery and carpeted floors will be vacuumed and disinfectant spray applied
Guest Experience When Dining at Seven Springs
Beginning December 12, 2020 until January 4, 2021, all in-person indoor dining is prohibited by state mandate. Outdoor dining, take-out food service and take-out alcohol sales are permitted.
These guidelines are based on the recommendations from the Center for Disease Control and Prevention, National Restaurant Association, Food & Drug Administration and ServeSafe.
- Guests may pay by cash, however credit card transactions are preferred to minimize high-touch situations.
- Guests checks will be presented to the guest without the check presenter. A pen will also be presented with the check. Pens will be wiped with a disinfecting wipe after each use.
- Hand sanitizer will be available at entrance areas and other strategic locations throughout the resort.
- All areas non-essential to preparation, service and consumption of food that promote congregation will be closed, including dance floors and touch-tone music. Live music may be scheduled, however dancing is not permitted.
- Where menus are used, they will either be disposable single-use or plastic/laminated and will be cleaned and disinfected after each use.
- Tables and chairs will be cleaned and disinfected after each use.
- All other high-touch areas, including door handles, counters, light switches will be cleaned and disinfected frequently.
- All condiments will be served in single use containers.
Winter Operating Information
Now more than ever, we recognize that outdoor recreation and family adventures are an important part of a healthy lifestyle and we will be doing everything we can to keep you, your family and our staff safe and healthy this winter.
In order to make this season a success, we need everyone’s help. We believe that many of the operational changes described below will protect your health and safety and make it easy for you to get on the snow. Please review the information on our Winter Operations Page carefully and remember that your patience and understanding are one of the biggest keys to a successful season.
Sporting Clays Operating Information
We are very excited to offer Sporting Clays to our guests. Mike Mohr and team have put together a comprehensive plan to make your sporting clays experience safe, fun and enjoyable.
A shooting time must be made in advance! To schedule a shoot time, please call 800-452-2223, ext. 7899. We have put many new guidelines in place for your safety. If you plan to shoot with us, please be sure to read the information regarding our sporting clays guidelines and cleaning and disinfecting plan on our Sporting Clays Page.
Trillium Spa Operating Information
We are very excited to begin offering services at the Trillium Spa and we know that you are ready for a day of rest and relaxation. We have put together a comprehensive plan to make your Trillium Spa experience safe and enjoyable.
Spa reservations must be made in advance! To schedule an appointment, please call 800-452-2223, ext. 7123. We have put many new guidelines in place for your safety. If you plan to visit us, please be sure to read the information regarding our Trillium Spa guidelines and cleaning and disinfecting plan on our Trillium Spa Page.
Retail Shop Operating Information
The Signature by Seven Spring retail shop is now open! Located on the Fourth level of the main lodge, Signature by Seven Springs features a wide array of men’s, women’s, and children’s apparel, products and gear from all of your favorite brands, novelty items, artwork and Seven Springs branded items are also available.