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Winter Operations Plan

Face Masks are Required!

As mandated by the State of Pennsylvania, anyone entering the Resort is required to wear a face covering or mask at all times. Masks will be available to guests upon request.

Strengthened Masking Order

On Tuesday, November 17, the Wolf Administration has identified new mitigation efforts for Covid-19. Secretary of Health, Dr. Rachel Levine strengthens the initial mask order from April 15 with these inclusions.

  • Masks are required to be worn indoors and outdoors if you are away from your home.
  • When outdoors, a mask must be worn if you are not able to remain physically distant (at least 6 feet away) from someone not in your household the entire time you are outdoors.
  • When indoors, masks will now be required even if you are physically distant from members not in your household. This means that even if you are able to be 6 feet apart, you will need to wear a mask while inside if with people other than members of your household.
  • This order applies to every indoor facility, including homes, retail establishments, gyms, doctors’ offices, public transportation, and anywhere food is prepared, packaged or served.

Now more than ever, we recognize that outdoor recreation and family adventures are an important part of a healthy lifestyle and we will be doing everything we can to keep you, your family and our staff safe and healthy this winter.

In order to make this season a success, we need everyone’s help. We believe that many of the operational changes described below will protect your health and safety and make it easy for you to get on the snow. Please review this information carefully and remember that your patience and understanding are one of the biggest keys to a successful season.

The First Priority: Employee and Guest Health

We have developed a multi-layered plan designed to deter the spread of the virus, protect our customers and our employees, and continue to exceed guest expectations. Using this approach, we are creating an environment that puts health and safety at the forefront of all we do.

Clean and Safe Guidelines

In response to COVID-19, Seven Springs Mountain Resort has instituted and has been following a variety of new policies and procedures designed to protect the health and safety of its guests and resort professionals. Seven Springs will continue to comply with all Pennsylvania Department of Health and State mandates regarding closures, health and well-being protocols and following all Center for Disease Control and Prevention (CDC) guidelines regarding cleaning and disinfecting as well as social distancing.

Frequently Asked Questions

We received some great questions from our community following the opening weekend. Here are some of the most common questions, and the answers!

Updated 01/04/21

Q. Do I have to wear a face covering while I’m skiing and snowboarding?

A. We are not requiring face coverings when you are skiing or snowboarding IF you are physically distancing from others, HOWEVER; we are recommending that you still keep your face covering on!

In addition, face coverings are required EVERYWHERE here including lift lines, chairlifts, inside all buildings, during all lessons, EVERYWHERE.

Face coverings should follow CDC guidelines. They should completely cover your nose and mouth and they should not have vents, valves or holes.

Q. Are you allowing neck gaiters/buffs?

A. Yes, but they must fit under CDC guidelines. Face coverings must completely cover your nose and mouth and they should not have vents, valves or holes.

Q. Do I need to mask up my child?

A. In line with local and CDC guidelines, we are asking that children aged 3 and older wear face coverings.

Q. What if I forgot my facemask?

A. Complementary single use face masks are available in Guest Services. There is also a variety of cloth masks and neck up/gaiters available in our retail location in the Rental Center and Main Lodge Signature shop.

Q. What do I do if I observe someone not following the face coverings rules?

A. Please tell any resort personnel immediately. All Resort Professionals have been trained in mask guidance and can request that a guest wear a face covering.

Q. I have a medical exemption from wearing facemasks…can I still come to the resort? What do I need to do?

A. According to the CDC, most people with underlying medical conditions can and should wear masks. If you have respiratory conditions and are concerned about wearing a mask safely, discuss with your healthcare provider the benefits and potential risks of wearing a mask.

If you have asthma, you can wear a mask. Discuss with your healthcare provider if you have any concerns about wearing a mask.

Q. Can I purchase an alcoholic beverage anywhere?

A. Yes, many of our dining outlets have alcohol for sale. Please note that the State of Pennsylvania order indicates that one must order a meal in order to purchase alcohol.

Q. Where can I put my clothes or gear?

A. We recommend visiting basket check across from the Rental Center on the lower level of the ski lodge.

No-Touch Online Ticket Sales

We have moved season passes, lift tickets, ski and snowboard rentals and snowsports school lessons to a convenient, easy-to-use online purchasing system.

Please remember that this means that you will need to plan ahead and make your purchases in advance this winter. The good news is that with these changes we will see everyone spending less time indoors, less contact with high-touch points and more time on the snow!

Lift Tickets

Pre-purchase your lift tickets using your mobile device or computer, it’s quick and easy! Simply present your mobile purchase bar code to the toll booth attendant at the Main Entrance or North Gate Entrances to the resort. The attendant will scan your code, you will receive your ticket and wicket and you’ll be on your way to hit the slopes!

ADVANCE TICKET PURCHASE REQUIRED!

For the best mountain adventure experience, Seven Springs will be managing on-snow capacity by limiting the number of lift tickets sold each day. Please plan ahead and buy your tickets online.

This DOES NOT affect Season Passholders, Super 7 Passholders and Lodging Guests as they are welcome to ski or snowboard any day without an advanced purchase.

For the best mountain adventure experience, Seven Springs will be managing on-snow capacity by limiting the number of lift tickets sold each day. Please plan ahead and buy your tickets online.

This DOES NOT affect Season Passholders, Super 7 Passholders and Lodging Guests as they are welcome to ski or snowboard any day without a reservation.

FAQ's

Q. How far in advance can I book my tickets?
A. Tickets will be available up to 14 days out.

Q. Is my lift ticket transferable?
A. No, lift tickets are non-transferrable. Lift tickets are only available for the ticketed guest name and for the date you purchased.

Q. I am planning a ski trip this winter to stay in your hotel, what if lift tickets are sold out?
A. All lodging guests will have the ability to buy lift tickets on all days of their stay.

Q. Are you selling twilight tickets?
A. No. We are limiting the number of skiers and riders on the mountain and will not be offering twilight tickets. We are only selling an all day ticket and night tickets, while supplies last.

Q. I have a pass, do I need to make a reservation?
A. Passholders do not need to make a reservation.

Q. I have lessons booked? What do I do?
A. You will be guaranteed a lift ticket if you reserve a lesson

Q. What happens if I book/purchase my tickets and then can’t make it due to health concerns.
A. Our Guest Services can offer a refund.

Q. What if I want to purchase a ticket with the Military discount?
A. Please show your ID at Guests Services to purchase or pick up your lift ticket. There is no maximum for these tickets. .

Q. What if I am a 70-79 year old half price ticket buyer or 80+ complimentary ticket buyer?
A. Please show your ID at Guests Services to purchase or pick up your lift ticket. There are no maximum for these tickets.

Lift Lines

The lift line will look a little different this year. Guests will still be asked to load in groups, however our staff will not ask guests to form groups with someone who is not with their traveling group or “herd”. If a guest requests to sit alone, staff will allow the single or group to ride separately on any lift.

Ski & Snowboard Rentals

Please make your ski and snowboard rental purchases prior to arriving at the resort. Our new online system means you can complete your transaction via mobile device or computer, limiting time spent indoors in high-contact areas and getting you on the snow faster.

Simply show your mobile purchase bar code to the cashier inside the rental center, allow them to scan it and you will be on your way to our full-service boot area. Unlike previous seasons, a boot fitting staff member will assist you this year. Finally, you proceed to a rental technician to complete the rental process. Queuing lines and directional markers will be in place to allow for one-directional travel throughout the rental center experience. Please note that we have increased sanitization via electrostatic sprayers utilized after each use of rental equipment.

Seasonal & Day Use Lockers

Season lockers rooms will remain open, however guests will be asked to not linger in the locker area and only stay as long as necessary to retrieve or store equipment. Gathering in groups and socializing in the seasonal lockers rooms is not permitted.

Limited day use lockers will be available to allow for maximum social distancing. We have also introduced expanded basket check service, located in the area formally used as the Main Snowsports School, directly across from the Rental Center.

Snowsports School

Please make your ski and snowboard lesson purchase prior to arriving at the resort. Our new online system means you can complete your transaction via mobile device or computer, reducing time spent indoors and contact with high touch points, getting you on the snow faster. Simply show your mobile purchase bar code to the supervisor at the Snowsports lineup outside on the snow.

To comply with COVID guidelines, we have revised our snowsports product offerings with a focus on private lessons or ‘ski with your herd’ lessons. We have combined our Main Snowsports School and Tiny Tots into one single location. All Snowsports School operations will be located in the area that has previously been used for Tiny Tots.

For those taking lessons and renting equipment, the Snowsports School now offers ski and snowboard rental within the Snowsports School area. This means you can get everything you need in one place and get out on the snow. Our instructors will be able to walk you through every step of the way!

Snow Tubing

Pre-purchasing your tubing tickets using your mobile device make it simple to get on the snow. Simply show your mobile purchase bar code to the toll booth attendant at one of the entrances to the resort, allow them to scan it and you will receive your ticket and wicket and be on your way.

Queuing lines and fencing will be used to distance guests during session transitions. Social distancing signs will be placed along the conveyor and attendants will encourage riders to distance unless with their own herd.

Guest Services Center

The Ticket Office located in the Skier’s Service Building adjacent to the Season Pass Office will be expanded to a full-service Guest Service Center where staff will be available to answer questions, provide directions and assist with our guests needs.

Food & Beverage

Once again, things will look a little different this year but we have worked very hard to ensure that the necessary changes result in a positive impact to guest experience.

Two major enhancements to Food and Beverage Operations have been made for this winter. First, we are instituting online reservations, wait list and on-line ordering for many of the food outlets on the mountain. Second, due to capacity guidelines set by the State of PA, we have created multiple new food outlets! As you explore the resort, you’ll encounter many new walk-up and takeaway window options featuring quick, prepared items.

The following options will be open for the winter season:

All restaurants and bars at Seven Springs Mountain Resort are permitted to provide take-out and dine-in service as long as we adhere to the requirements of the guidance including complying with maximum occupancy limits.

Please note that we are currently at 50% occupancy for indoor dining. Bars are closed for service as mandated by the state of Pennsylvania. Alcoholic beverages must be consumed with a meal.