Now more than ever, we recognize that outdoor recreation and family adventures are an important part of a healthy lifestyle and we will be doing everything we can to keep you, your family and our staff safe and healthy this winter.
In order to make this season a success, we need everyone’s help. We believe that many of the operational changes described below will protect your health and safety and make it easy for you to get on the snow. Please review this information carefully and remember that your patience and understanding are one of the biggest keys to a successful season.
The First Priority: Employee and Guest Health
We have developed a multi-layered plan designed to deter the spread of the virus, protect our customers and our employees, and continue to exceed guest expectations. Using this approach, we are creating an environment that puts health and safety at the forefront of all we do.
Clean and Safe Guidelines
In response to COVID-19, Seven Springs Mountain Resort has instituted and has been following a variety of new policies and procedures designed to protect the health and safety of its guests and resort professionals. Seven Springs will continue to comply with all Pennsylvania Department of Health and State mandates regarding closures, health and well-being protocols and following all Center for Disease Control and Prevention (CDC) guidelines regarding cleaning and disinfecting as well as social distancing.
- Frequent hand washing.
- Maintain social distancing of at least 6 feet.
- Wear face covering while at work.
- Complete COVID-19 training for cleaning and disinfecting facilities.
- Do not come to work if you are sick or experiencing symptoms of COVID-19.
No-Touch Online Ticket Sales
We have moved season passes, lift tickets, ski and snowboard rentals and snowsports school lessons to a convenient, easy-to-use online purchasing system.
Please remember that this means that you will need to plan ahead and make your purchases in advance this winter. The good news is that with these changes we will see everyone spending less time indoors, less contact with high-touch points and more time on the snow!
Pre-purchase your lift tickets using your mobile device or computer, it’s quick and easy! Simply present your mobile purchase bar code to the toll booth attendant at the Main Entrance or North Gate Entrances to the resort. The attendant will scan your code, you will receive your ticket and wicket and you’ll be on your way to hit the slopes!
The lift line will look a little different this year. Guests will still be asked to load in groups, however our staff will not ask guests to form groups with someone who is not with their traveling group or “herd”. If a guest requests to sit alone, staff will allow the single or group to ride separately on any lift.
- All guests are required to wear a face covering while in the lift line and riding the lift.
- All guests are required to maintain 6’ physical distancing while in line (except among groups traveling together).
- Lift lines will have 6’ spacing between adjacent lines and other guests/employees.
- Signage and markers will be used to help cue the guests at 6’ spacing in lift lines.
- Side to side distancing will be achieved with “ghost” lanes when adequate space is available.
- Conveyors will have markers indicating 6’ spacing.
Ski & Snowboard Rentals
Please make your ski and snowboard rental purchases prior to arriving at the resort. Our new online system means you can complete your transaction via mobile device or computer, limiting time spent indoors in high-contact areas and getting you on the snow faster.
Simply show your mobile purchase bar code to the cashier inside the rental center, allow them to scan it and you will be on your way to our full-service boot area. Unlike previous seasons, a boot fitting staff member will assist you this year. Finally, you proceed to a rental technician to complete the rental process. Queuing lines and directional markers will be in place to allow for one-directional travel throughout the rental center experience. Please note that we have increased sanitization via electrostatic sprayers utilized after each use of rental equipment.
Seasonal & Day Use Lockers
Season lockers rooms will remain open, however guests will be asked to not linger in the locker area and only stay as long as necessary to retrieve or store equipment. Gathering in groups and socializing in the seasonal lockers rooms is not permitted.
Limited day use lockers will be available to allow for maximum social distancing. We have also introduced expanded basket check service, located in the area formally used as the Main Snowsports School, directly across from the Rental Center.
Please make your ski and snowboard lesson purchase prior to arriving at the resort. Our new online system means you can complete your transaction via mobile device or computer, reducing time spent indoors and contact with high touch points, getting you on the snow faster. Simply show your mobile purchase bar code to the supervisor at the Snowsports lineup outside on the snow.
To comply with COVID guidelines, we have revised our snowsports product offerings with a focus on private lessons or ‘ski with your herd’ lessons. We have combined our Main Snowsports School and Tiny Tots into one single location. All Snowsports School operations will be located in the area that has previously been used for Tiny Tots.
For those taking lessons and renting equipment, the Snowsports School now offers ski and snowboard rental within the Snowsports School area. This means you can get everything you need in one place and get out on the snow. Our instructors will be able to walk you through every step of the way!
Pre-purchasing your tubing tickets using your mobile device make it simple to get on the snow. Simply show your mobile purchase bar code to the toll booth attendant at one of the entrances to the resort, allow them to scan it and you will receive your ticket and wicket and be on your way.
Queuing lines and fencing will be used to distance guests during session transitions. Social distancing signs will be placed along the conveyor and attendants will encourage riders to distance unless with their own herd.
Guest Services Center
The Ticket Office located in the Skier’s Service Building adjacent to the Season Pass Office will be expanded to a full-service Guest Service Center where staff will be available to answer questions, provide directions and assist with our guests needs.
Food & Beverage
Once again, things will look a little different this year but we have worked very hard to ensure that the necessary changes result in a positive impact to guest experience.
Two major enhancements to Food and Beverage Operations have been made for this winter. First, we are instituting online reservations, wait list and on-line ordering for many of the food outlets on the mountain. Second, due to capacity guidelines set by the State of PA, we have created multiple new food outlets! As you explore the resort, you’ll encounter many new walk-up and takeaway window options featuring quick, prepared items.
The following options will be open for the winter season:
- Foggy Goggle – Foggy Brews will serve as an extension of the Foggy Goggle
- Emo’s Pit
- First Tracks
- Tahoe Lodge
- New Foggy To Go Window
- Two New Ski Lodge To Go Windows
- New Rathskellar To Go Pickup Outlet
- New Rathskellar To Go Mini Market
All restaurants and bars at Seven Springs Mountain Resort are permitted to provide take-out and dine-in service as long as we adhere to the requirements of the guidance including complying with maximum occupancy limits.
Please note that we are currently at 50% occupancy for indoor dining. Bars are closed for service as mandated by the state of Pennsylvania. Alcoholic beverages must be consumed with a meal.