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Tour FAQ’s

How safe is the tour?

We use state-of-the-art safety equipment and all of our structures are built with redundant safety systems. You will be double-clipped into belay safe attachment points through the entire tour. All of your safety equipment is handled by certified Laurel Ridgeline Zipline Guides trained by leading industry professionals. All Guides must pass a rigorous 70+ hour training and a written exam prior to taking any groups up in the trees. On-going training hours are also required. Safety is always our first priority!

How far above the ground is the course?

The zipline tour varies in height from two feet to over 175 feet above the ground. The greatest heights are reached while zipping across the lines. The highest platform is perched high in a red oak tree 45 feet off the ground.

How long are the ziplines?

The course features 10 zips that range from 145 feet to 1500 feet in length. Upon reaching the final platform, you will have zipped about 7,000 feet! The course also features several elements including rappels and sky bridges.

How long is the tour time?

Your total tour experience, from gear-up to gear-down, will last approximately three and a half hours, depending on the size of your group. Your time on the course will be approximately two and a half to three hours.

Does the tour run in the rain?

Yes. The forest really comes alive in the rain! Zipping in the rain adds a whole new element to the canopy experience. However, we will cancel for extreme weather conditions including lightning, hail and strong winds. Please review our cancellation and refund policies.

What should I wear?

Wear clothing that is appropriate for the weather. We recommend bringing a few layering options with you in the car. Choose your layers wisely! Once you’ve strapped into your harness, you will be stuck with the clothing you are wearing until the tour is finished. Closed-toe shoes are required and short shorts are not recommended. In cold weather, we recommend wearing liner-style gloves that will fit under the required work-style gloves provided for the tour and a thin knit cap or low-profile ear warmer that can be worn under a helmet. (NOTE: Ponchos are not allowed as their loose, bulky nature interferes with the safety equipment.)

Can I wear my glasses?

Yes, but you might consider wearing an eyeglass strap to ensure that your glasses do not fall off. Straps are available for purchase in our on-site retail area. Seven Springs is not responsible for and cannot recover any items dropped from the course.

What should I bring?

Bring any fast-acting medications that you may need at a moments notice, such as an EpiPen or inhaler. Be sure to notify your guide that you have these medications and where they will be located on your person during the tour. If you would like bring a camera, we suggest bringing a small point-and-shoot style camera. The camera should have a strap so it can be attached to your harness and ensure full use of both hands. Please note that a Seven Springs Photographer will be taking photos of your tour and they will be available for purchase. Backpacks are not permitted on the tour.

What if I’m afraid of heights?

We do not recommend using the canopy tour as a way to overcome an intense fear of heights. If you are merely hesitant, we are pleased to report that many zippers who don’t LOVE heights say that the zipline tour is more about forward movement, experiencing the natural environment in a new and different way and taking in spectacular long-range views. You can do it!

Where do we check-in for our tour?

Please come to the Seven Springs Adventure Center, which is located on the ground level of the Ski Lodge. This is where you will fill-out paperwork, be fitted with equipment and receive the first part of your tour orientation. We recommend checking in at least 30 minutes before your scheduled tour time.

Do the guides accept tips?

Yes! Tips are accepted and appreciated. Our guides work very hard to ensure you have a fun, safe and exciting adventure. Enjoyed your zip? Feel free to tip!

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